01
Service commitment
Exploratory scope
- Context
- An organization must demonstrate compliance with agreed criteria over time.
- Commitment
- Defined, bounded service level.
- Criteria
- Thresholds, deadlines, exceptions.
- Verifiable elements
- Milestones, documents, tracking data.
- Applied rule
- Apply thresholds to available elements.
- Expected result
- Readable outcome for the parties involved.
- Limits
- Does not replace operational judgement.